At Refresh Me Ltd., we are committed to delivering high-quality cleaning services and ensuring our customers are satisfied with the results. While we strive for excellence in every job we do, we understand that sometimes things don’t go as planned. This Refund Policy outlines the circumstances under which refunds may be issued.
1. Satisfaction Guarantee
If you are not fully satisfied with the cleaning service you received, please notify us within 24 hours of the appointment. We will gladly return to re-clean the specific areas of concern at no extra cost.
2. Refund Eligibility
Refunds are considered under the following conditions:
- The service was paid in advance, and we were unable to fulfill the booking due to our own scheduling or operational issues.
- A cancellation was made by the customer at least 24 hours in advance, and a prepayment was already processed.
- A re-clean was offered and completed, but the client remains genuinely dissatisfied and has communicated concerns in good faith.
3. Non-Refundable Situations
We do not offer refunds in the following scenarios:
- Cancellations made less than 24 hours before the scheduled service.
- Situations where expectations were not clearly communicated prior to service.
- Services where a refund request is made more than 48 hours after the appointment.
- If our team was unable to access the property due to client error (e.g., no one home, wrong keys provided).
4. Processing Refunds
If a refund is approved, it will be processed within 7-10 business days to the original payment method. We will confirm all refund details via email for your records.
5. How to Request a Refund
To request a refund or report an issue with your service, please contact us at:
📧 refreshmeltd@gmail.com
📞 07466726463
Please include your booking details and a brief explanation of the issue.
